Quality Support Manager

Job Description: Quality Support Manager

Location: St Mary’s Care Homes - Ideal location Leeds with travel across the group

Job Type: Permanent, Full-time 

Salary: £40,000 plus £300 pcm car allowance

Sponsorship: Not currently available

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Join St Mary’s Care Group – Make Every Day Matter

At St Mary’s Care Group, we believe in delivering more than just care. Our values are rooted in dignity, respect, and a personalised approach that places each resident’s wellbeing, independence and choices at the heart of everything we do.

At St Mary’s we know that the little things can make a big difference in someone’s day. That’s why we’re looking for a warm, enthusiastic Quality Support Manager to help bring colour and connection to life at St Mary’s.

You’ll be joining a team where compassion and empowerment go hand in hand, and where every colleague plays a vital part in improving the quality of life for those we care for.

If you’re passionate about helping others live well, and you love the idea of making every day more meaningful, this could be the role for you.

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We are seeking an experienced and driven Quality Support Manager to join our growing team, supporting a portfolio of care homes for older people. This is a fantastic opportunity for a passionate professional who is committed to delivering outstanding standards of care and driving continuous improvement.

About the Role

Reporting directly to the Regional Director, you will play a key role in supporting Home Managers across multiple services. You’ll be hands-on in ensuring compliance, quality, and best practice are consistently delivered across all homes.

Key Responsibilities

• Develop, review, and implement person-centred care plans using PCS systems

• Conduct medication audits and ensure safe practices are maintained

• Carry out full home audits in line with regulatory and company standards

• Lead and support complaints handling and investigations

• Identify areas for improvement through a proactive “find and fix” approach

• Support and coach Home Managers to maintain high-quality care delivery

• Ensure homes are inspection-ready and continuously improving

About You

We are looking for someone who:

• Has proven experience in elderly care settings (residential or nursing)

• Has held a role as a Home Manager, Care Manager, Quality Manager, or is a highly experienced Deputy Manager ready to step up

• Demonstrates strong knowledge of care regulations and compliance standards

• Is confident in auditing, reporting, and driving improvement

• Has excellent communication and leadership skills

• Is flexible and willing to travel across the group’s homes

Working at St Mary’s Care Group means being part of something special. You’ll enjoy:

• Competitive salary of £40,000 per annum

• £300 monthly car allowance

• Opportunity to work across a supportive and forward-thinking care group

• A role where you can make a real impact on quality and resident outcomes

• A friendly, supportive, and welcoming workplace
• Real opportunities for ongoing training and career progression
• A chance to make a meaningful impact in people’s lives every day
• A valued role within a close-knit team that cares as much about each other as we do our residents

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If you believe that happiness and empathy should be at the heart of care, we’d love to hear from you. Apply now and help us make a real difference to the lives of residents.

INDASC  INDSMCS INDGRN